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Return & Refund Policy
Last updated: July 2026
1. Returns
Due to the nature of our products (personal care and fragrance items), we have a limited return policy:
- Returns are accepted within 3 days of delivery if the product is unopened and in its original packaging.
- Products that have been opened, used, or damaged by the customer are not eligible for return.
2. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us on WhatsApp within 24 hours of receiving your order.
- Provide photos of the damaged/incorrect item and packaging.
- We will arrange a replacement or refund at our discretion.
3. Refund Process
- Approved refunds will be processed within 5–7 business days.
- Refunds are made to the original bank account used for payment.
- Delivery charges are non-refundable unless the return is due to our error.
4. Exchanges
We offer exchanges for unopened products subject to stock availability. Please contact us on WhatsApp to arrange an exchange. The customer is responsible for return shipping costs for exchanges.
5. Non-Returnable Items
- Opened or used products
- Products without original packaging
- Sale or clearance items (unless defective)
6. Contact Us
For returns, refunds, or exchanges, please reach out to us: